'The perfect storm of awful' inundated Chipotle in late 2015, but PR director Chris Arnold fought through the E. coli outbreaks and is regaining consumer trust for the Mexican grill.
Wendy's chief communications officer chats with PRWeek's Frank Washkuch about taking a hands-off approach to a social media phenomenon and why an irreverent Twitter account is in the burger chain's DNA.
Bridging the credibility gap while addressing social issues and digitizing one of the nation's oldest financial powerhouses adds up to increased influence for State Street's head of PR Anne McNally.
Humana's SVP of corporate comms has always carefully navigated a highly regulated industry, but ever-evolving changes in healthcare and a blocked merger brought heightened scrutiny from government, media, and the public.
Pinterest’s head of brand communications and community, Barry Schnitt, is putting lessons he learned at Google and Facebook in place to elevate the virtual pinboard company from its suburban roots to global domination. Steve Barrett gets the full upload
PRWeek talks Melissa McCarthy, alternative facts, PR ethics, the media elite, Dippin' Dots, and cheap suits with White House press secretary Sean Spicer.
Despite being one of the least confrontational people you're likely to meet, PETA's EVP of marketing and corporate affairs Tracy Reiman leverages a combative PR plan to change laws and behaviors, and, most importantly, protect animals.
Harris, SVP and CCO, brings experience - and some of his colleagues - from the turnaround at Sara Lee/Hillshire Brands to his role at ConAgra
In only two years, at Ascension the brand's CMO and comms officer Nick Ragone has integrated staff from across the country and kicked off a nationwide rebranding for the organization. And he's just getting started.
After shaking up the mobile carrier market and undergoing a cultural evolution, T-Mobile -- led by its outspoken CEO and driven by Janice Kapner's creative and provocative PR efforts -- is focused on taking more market share from its rivals.
From the moment she rose to the top comms spot, GE’s new CCO has directed a daunting global task list — from a multibillion-dollar acquisition to the controversial relocation of the company’s headquarters — with the poise, panache, and leadership of a seasoned pro.
Former Pentagon comms pro Geoff Morrell maneuvers BP through turbulent waters marked by a reputation crisis and market freefall and, in the process, helps the brand take back its story.
Since its spin-off of PayPal, eBay has played a key role in shaping public discussion on hot-button issues from the Confederate flag to anti-LGBT laws. And its CCO is helping to redefine the way consumers see the e-commerce marketplace -- both online and off.
Communicating myriad acquisitions, dealing with the safety issues of health outbreaks, and integrating Expedia's worldwide PR team is all in a day's work for Sarah Gavin, whose unified vision has helped transform the brand into a global travel powerhouse.
In a world where smaller entities compete with well-established holding companies, Mark Penn's new collaborative take on how firms can adapt today while better serving clients has more to offer than looking in the rear-view mirror.
In the high-stakes scene that is Las Vegas, Jan Jones Blackhurst is steering Caesars Entertainment through Chapter 11 restructuring and leveraging PR strategies to position the company as a leader in diversity and legalized online gambling.
After its 2014 recall crisis, GM's global head of comms has fine tuned the company's PR to better understand consumers.
After stints at blue-chip names such as MasterCard and GE, JetBlue's VP of communications is running the PR equivalent of air traffic control for the challenger brand.
After guiding Dell through a complex and climactic buyout, its VP of global comms is focused on creating scalable PR-led initiatives that will help shape the brand's future.
Royal Caribbean Cruises' CCO on everything from battling misperceptions to launching ships in global markets.